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When you created your account, you provided a cell phone or Google Voice number for two-factor authentication (2FA). (We do not accept landlines.) From time...

If you don't have a cell phone on which to receive text codes, you can create a free Google Voice account. Google Voice acts like a mobile phone and all...

Creating member accounts and accounts for minors (children), wards (adults unable to manage their own account), and deceased minors or wards. Refer to the a...

When you first setup your cell phone or Google Voice number for two-factor authentication (2FA), you are provided with ten (10) recovery codes. Each code ca...

TABLE OF CONTENTS Entering your cell phone or Google Voice number correctly. Error message: "We are having trouble using this phone number." E...

The error message: "This email is associated with a different Luna user portal." typically occurs when you are trying to login to one of your Luna...

If you don't remember your password, you can click the "Forgot your password?" link on the login page to reset your password. Go to member....

Only individuals at least 18 years old may create an account in LunaDNA. However, we understand that parents or legal guardians may want to allow their chil...

Delete Your Own Account Log in to your account at member.lunadna.com Click on "Menu" Select "Settings" - "View All" On yo...

ACCEPTED ! @ # $ % ^ & * NOT ACCEPTED ( ) . , : ; ' " + - / < >  You can tell if a special character has been accepted as the bu...