When you first setup your cell phone or Google Voice number for two-factor authentication (2FA), you are provided with ten (10) recovery codes. Each code can be used one-time to login to your account in place of a text code to your phone. You should save these in a safe place!
To Login with a Recovery Code:
- Login with your email address and password as normal at member.lunadna.com
- When you land on the page that asks you to enter the text code, you will need to click the link under the code field that says "Use Recovery Codes.
- This will open a page with a field in it to enter one of your remaining recovery codes.
- Enter one of your recovery codes in the "code" field on this page and press "submit".
Generating New Recovery Codes
Click on Menu
Click on Settings (View All)
Click on Security Settings, Update Security Settings
Click on the tab that says "Two-factor authentication"
Click the button that says Generate new recovery codes
This will give you 10 new recovery codes. Each one can be used once to login. So, save them in a safe space and delete or mark them as used as you use them. We get down to 1 left, you can follow the steps above to regenerate a new set.