Technical Support

Customer-facing articles to aid in common difficulties using the platform.

Trouble with email verification
I never received the email to verify my email address  Please email support@lunadna.com from the email address you used for your account and briefly state...
Wed, Jan 29, 2020 at 11:41 AM
Trouble setting up two-factor authentication
I tried to set up two-factor authentication (2FA) but it wouldn't accept my phone number OR I didn't receive the text. Please double check you e...
Tue, Nov 24, 2020 at 9:54 AM
What are my options for two-factor authentication if I don't have a cell phone?
If you don't have a cell phone on which to receive text codes, you can create a free Google Voice account. Google Voice acts like a mobile phone and al...
Thu, Nov 14, 2019 at 11:46 AM
What do these error codes mean?
Common error codes you may experience on LunaDNA and what they mean: 401: Your computer's clock is likely out of sync with internet time causing t...
Tue, May 21, 2019 at 11:46 AM
Trouble connecting my Patient Portal to share my Health Records
If you are having trouble connecting your Patient Portal to LunaDNA so that you can share your electronic health records, here are a few things you can try:...
Tue, Nov 24, 2020 at 9:59 AM
I forgot my LunaDNA password
Use the "Forgot your password" link on the log in page to reset your password You will receive an email from LunaDNA with a link to use to reset ...
Tue, Nov 24, 2020 at 9:48 AM
Resolutions for those pesky 401 error codes
Are you running into those pesky 401 error codes trying to log in to or navigate around in the LunaDNA platform? Below is one of the most common causes we&#...
Mon, Aug 5, 2019 at 1:00 PM
How do I delete my account?
Delete Your Own Account Log in to your account at member.lunadna.com Go to your Settings page (select Settings from the drop-down menu under the colored ...
Mon, Nov 30, 2020 at 1:15 PM